IT Help Desk Services for Charlotte Businesses

James and his group at American Frontier provide IT services for our company and have for the last 5 years. Their response time is excellent when we do have issues.
Their training sessions with our employees regarding security measures is invaluable and they constantly keep us up to date. I would highly recommend American Frontier

You can't put a price on American Frontier's experience in the industry. If it's broke, they can fix it. American Frontier is always there when we need them the most. When something goes wrong or we need help fast, they are always in the right place at the right time, sometimes before I even have a chance to respond to the problem (and I work here.) In the last 2 years, I haven't heard one "no" or "that's not in the contract." In my last job, customers were sold packages of support. I had to deal with "That's not covered unless you want to upgrade the package." American Frontier is there to help you, not nickel and dime you. When it comes to making business decisions, I can trust James's advice, because he's been there. James will give it to you straight, even if it's not what you want to hear. They are honest and trustworthy partners I can call whenever I need help.

Our downtime has been mostly non-existent since we have been a client of American Frontier. Responsiveness is outstanding. In the event (rare) that we have had any type of issue it is resolved quickly and most of the time remotely. Our previous IT Firm was slow with a response and often took multiple attempts to correct the issue. James and Don have taken the time to understand our needs and have actually delivered results over and above our expectations. Also, when we needed new IT equipment, they made recommendations on what we should go with. Then they sourced it for us, configured, and deployed the new machines with minimal interruption to our business. If you are in need of a full-service IT Provider, there is no firm I would give a higher recommendation to than American Frontier. They will over deliver on their promise to meet your needs.

American Frontier (AF) has been taking care of all IT matters for Research Triangle Dental for over 20 years. AF has demonstrated a very high level of expertise in selecting and installing appropriate hardware and software to support the growth of the business. AF has provided peace of mind through reliable professional oversight and maintenance of all systems. With the business being open 7 days a week we have always been able to count on AF to take care of any emergency needs in a very timely fashion. I have a habit of being very picky about service providers, and when I find a good one I stick with it. I am sticking with AF and highly recommend that you give them a try if your IT firm is not living up to your expectations.

The American Frontier team gives me peace of mind. IT is very stressful for a sole proprietor business like mine and to find a company like American Frontier who offers stellar customer service is great. They take all the worry out of IT. If you are on the fence about hiring an IT company choose American Frontier as your specialists, and you will eliminate that worry from your everyday work life.

American Frontier stands out from other companies because of their personal attention to me. I can always reach out and get a real, local, person to help me quickly. The quality of customer service they provide is a great benefit to me. Every time I have a question or need, they are very responsive and helpful. You will not regret doing business with them, they are a great team and always have your back.

I'm starting a new practice. American Frontier offers a wonderful free consultation. James sat down with me in person (before COVID19) and listened to all my business details and needs. He provided advice on how to appropriately plan for IT security on the scale that was best for me. He offered suggestions for hardware, software, and how his company can offer support and protection. Just honest facts in a relaxed and assured setting with actionable next steps. I am appreciative to the staff for the warm welcome and attentiveness. I look forward to using American Frontier in the future and know that they will truly take care of my electronic security.

You can't put a price on American Frontier's experience in the industry. If it's broke, they can fix it. American Frontier is always there when we need them the most. When something goes wrong or we need help fast, they are always in the right place at the right time, sometimes before I even have a chance to respond to the problem (and I work here.) In the last 2 years, I haven't heard one "no" or "that's not in the contract." In my last job, customers were sold packages of support. I had to deal with "That's not covered unless you want to upgrade the package". American Frontier is there to help you, not nickel and dime you. When it comes to making business decisions, I can trust James's advice, because he's been there. James will give it to you straight, even if it's not what you want to hear. They are honest and trustworthy partners I can call whenever I need help.

American Frontier is a trustworthy company who is proactive, engaged and assists with a variety of things. James and his team of well-trained professionals build and support all sorts of servers, use scripts to ease repetitive tasks and to just make things easier to accomplish and from a security standpoint they are far superior to other MSP's. As a Manager of IT, I respect and trust the advice of American Frontier and know the job will not only get done, but get done correctly. They are responsive, honest, share information freely and extremely intelligent. I recommend American Frontier for all your needs. You will not be disappointed!